This two part course focuses on key areas of how you deliver your legal services to your clients and how you can encourage prospective clients to choose your firm. The courses focus on sustainable results built on solid foundations. They are intended to deliver practical, tangible business results as well as providing knowledge and skills to successfully manage this aspect of business building.

Business Benefits & Solutions

These two courses will help you to resolve these typical business problems:-

• Gaining the maximum return from the time and money spent in client attraction.
• You do not know (objectively) what your clients think of the services you provide.
• You rely on anecdotal evidence about the service you provide to your clients.
• Why do some clients ask for a particular solicitor (who inevitably becomes deluged with work)?
• Attracting more quality fee paying clients to your practice.

These courses on Client Perception Testing will give you a valuable insight into the true picture of your client’s experiences whilst dealing with your firm. It will provide you with the knowledge and information to be able to ascertain key information from individual or corporate clients. 

The knowledge you gain from these courses will be fundamental to your firm’s future growth and improved profitability. Profitability can be improved significantly by effective management of operational performance.

• Measure client perceptions effectively.
• Understand how to measure your firm’s current performance standards.
• Understand the means to match what your clients require with what your fee earners deliver.
• Understand how to implement improved performance standards and create a culture of client care and excellence throughout the firm. 
• Understand how to improve service to your clients and attract new clients on an ongoing basis.

Download an application form here