Telephone: 01244 571440
Email: enquiries@distinctivepartnerships.com

File Review:

Compliance:

Training:

01/12/2011

Monthly Feature Course

Effective File Reviewing

Testimonials:

80 Partner Firm

“Your input has proved to be invaluable in driving our own processes forward and being able to deliver a high quality service to our clients.” Partner, 80 Partner Firm
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Contact:

Telephone:
01244 571440

Email:
enquiries@distinctivepartnerships.com

Address:
Distinctive Partnerships Limited
Audit House
Rossett Business Village
Llyndir Lane
Rossett
LL12 0AY
DX 742000 ROSSETT

Client Relationship Management 1: Structuring for Success

Tutor: Andrew Hedley  CPD Hours: 44 hours  Duration: 2-3 months

Course Cost: £995

SRA Ref: DQX/DIPA     Course Grade: Advanced

 
Introduction

The first in a series of two that will enable participants to create, launch and manage a client relationship management programme within their firm.

The course will explore the importance of Client Relationship Management with a series of practical examples showing how firms can adopt a more client oriented approach to their business. An initial evaluation of current practices, successes and failures will be used to identify the areas in which the firm should focus its efforts most strongly.
 
The course centres on the creation of a bespoke framework for client relationship management which reflects the participant’s firm’s unique market position and client base.
 
Business Benefits & Solutions

This course will help you to resolve these typical business problems:

  • Why Client Relationship Management is a key ingredient for future business success.
  • How to be more client oriented within your firm.
  • Aligning reward and recognition systems with excellence in client relationship management.
  • How to be better at managing relationships and focusing future efforts and priorities.
  • Putting better practices in place within your firm through prioritisation.
 
Course Aims

This course will give you a good understanding of the key role that client relationship management plays in the modern law firm. It will equip you with a number of the tools needed to embed a more comprehensive approach within your firm, how to measure progress and to provide an incentive to your people to place excellence in relationship management at the top of their agenda.

By the end of this course you will be able to:

  • Articulate why client relationship management is crucial to the future success of your firm.
  • Understand the key areas of client relationship performance that will drive satisfaction and loyalty.
  • Measure how well your firm performs and where improvement is needed.
  • Design plans to improve performance.
  • Ensure that reward and recognition systems are aligned to encourage the prioritisation of client relationship management.

Download an application form here