Operational Management Courses 

All law firms rely on the myriad of skills and areas of expertise that are required to run any organisation. These courses are delivered by tutors all of whom will help those who wish to develop the necessary skills to effectively manage their area of responsibility.

• Draft key performance standards.
• Implement the standards across the Firm.
• Understand the key performance areas that are important to your clients.
• Understand the business benefits of benchmarking and auditing key performance standards.

Effective File Reviewing - Martin Read

£495 Introductory Course available

This course will enable you to develop a file reviewing system and to train individuals to review a legal matter file to a consistent standard, accurately and effectively.

• Develop and implement an effective file reviewing process.
• Understand the skills set required by an reviewer.
• Produce a report summarising the findings that is user friendly and enables appropriate action to be taken.
• Understand the potential business benefits to the Firm of effective file reviewing.

Managing Credit Risk - Geoff Dearing

£495 Introductory Course available
This course on the management of credit risk will give you a valuable insight into the amount of credit risk within the firm and within each business segment of the firm.

• Reduce credit risk.
• Produce clear and effective targets to reduce lock up in work in progress.
• Improve cash flow and profitability.
• Understand the management of risk and the skills to mitigate risk.

Client Complaints - Geoff Dearing

£495 Introductory Course available
This course will enable you to measure the effectiveness, flexibility and the key standards required by the business in its complaints handling procedures.

• Measure the real cost to the Firm of complaints handling in terms of the financial cost, lost time and the impact on insurance premiums and client confidence. 
• Maximise positive outcomes from client complaints and to minimise the risk of escalation.
• Understand how to improve service standards from the quality of complaints handling.

Client Acceptance Procedures - Geoff Dearing

£495 Introductory Course available
This course will enable you to measure effectively and understand the key performance standards required by the business in accepting new clients.

• Identify the current areas of risk on client acceptance procedures.
• Understand the compliance requirements to client acceptance.
• Devise a process for client acceptance procedures within the Firm.

Management of Entity Based Regulation Rule 5 of the Solicitors Code of Conduct - Geoff Dearing

£495 Introductory Course available
This course will concentrate on the key supervision and management responsibilities to ensure compliance and considered best practice.

• Identify the key regulatory requirements.
• Audit the current procedures and processes.
• Manage risk and the control of undertakings.
• Put into practice, the issues of supervision and management required by Rule 5.01 of the Solicitors Code of conduct 2007.

Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF) - Geoff Dearing

£495 Introductory Course available
This course will look at the requirements of The Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Money Laundering regulations 2007.

• Identify, prioritise and mitigate areas of risk from money laundering.
• A full understanding of the statutory and regulatory compliance issues.
• To provide a standardised and manageable business model for reporting and compliance.
• Maintain consistent standards to ensure regulatory compliance.
• Carry out regular and consistent compliance checks.

Business Continuity Management 1 & 2 - Edward Hodgson
This is a two part course that will enable you to implement a business continuity programme for your firm.

• Document the firm's key risks and recovery requirements.
• Develop a business continuity policy and a comprehensive continuity plan.
• Implement a programme to educate your staff to understand the firm's business continuity provisions.
• Develop a schedule of appropriate exercises to test the plan.

Protecting your Valuable Information 1 & 2 - Edward Hodgson
This course on Information Security will enable you to review and improve your firm’s working practices in line with the Law Society’s 2008 Practice Note.

• Review your current Information Security position and put in place suitable Information Security policies and practices.
• Make appropriate changes to IT systems.
• Identify certain risks that may not be cost effective or practical to remove and ensured that the firm's management have understood and accepted those risks.
• Ensure your firm is compliant with the Law Society's guidelines.

Successful Project Management - Joy Harcup
This course on Successful Project Management will give you the opportunity to develop and hone your project management skills.

• Develop the internal goals or external client’s instructions into aims and objectives and identify the scope of a project.
• Analyse the risks in order to anticipate problems and deal with them more easily.
• Use techniques to cost and plan a project properly so that it is within budget and/or profitable for your firm.
• Effectively manage a project using communication, leadership, control and co-ordination skills.