Effective File Reviewing

Tutor: Martin Read  CPD Hours: 24 hours Duration: 3 months

Course Cost: £1195

This course will enable you to develop a file auditing system and to train individuals to audit a legal matter file to a consistent standard, accurately and effectively.

This course forms the second part of the two courses on Benchmarking and File Review and will help you to resolve these typical business problems:

• You have client service standards but are not sure how to measure fee earner performance effectively against these standards.
• You need accurate information on file handling by all fee earners as a pre-requisite to managing improved performance.
• You wish to implement a simple and effective method of reviewing technical standards.
• There is limited budget and time for training – file auditing will enable you to better target your training.
• You wish to reduce risk and ensure regulatory compliance in the handling of client matters.
• You wish to comply with the regulatory requirements of rule 5.03 of the Solicitors Code of Conduct 2007, and to obtain business benefit from the process.

This course on File Auditing will provide your firm with a method of measuring the quality and outcome on client matters. Tick box auditing may have its place, but today more emphasis is placed on spending the time and money associated with audit to produce a report that provides accurate information that can be acted upon to enhance the quality delivered to clients.

• Develop and implement an effective file auditing process across all aspects of quality (technical, service delivery, risk and regulatory compliance).
• Understand the skills set required by an auditor.
• Select the right files for auditing.
• Produce a report summarising the findings that is user friendly and enables appropriate action to be taken.
• Understand the potential business benefits to the Firm of effective file auditing.

Download an application form here